FAQ's - Rmony Care

Welcome to our FAQ, we are so happy to have you here. We have tried to answer the most common questions.

General Information

What are areola silicone prostheses?

Areola silicone prostheses are a premium handmade prosthetics designed to mimic the natural areola, providing a temporary, non-invasive solution for breast restoration after surgery.

Does insurance cover the prostheses cost?

Insurance coverage for breast prostheses depends on your provider and the country or region in which you are located. Many insurance policies offer partial or full coverage for prosthetic devices as part of post-surgery care. We recommend contacting your insurance provider directly to check your specific coverage options and eligibility.

In the United States, the Women's Health and Cancer Rights Act (WHCRA) requires insurers to cover breast reconstruction and prosthetic devices for women undergoing mastectomies. We provide a detailed invoice for your purchase, which you can submit to your insurance company for reimbursement. Additionally, if needed, we can provide an Insurance Support Letter with instructions and relevant codes that may help facilitate the reimbursement process.

Please note that, while we provide all the necessary documentation and information to assist with the reimbursement, we cannot guarantee that the insurance company will approve or fully reimburse the cost.

Is the adhesive safe for my skin?

Yes. Our medical-grade adhesive is hypoallergenic and dermatologically tested. It’s designed specifically for sensitive or healing skin.

When should I contact RmonyCare for prosthesis fitting?

You can contact us at any stage of your journey—whether before or after mastectomy. For Post-Surgery (Unilateral or Bilateral Mastectomy), we offer Pre-Designed Collection and Signature Prostheses—custom-made prostheses designed to replicate the opposite side or restore the natural appearance.

For Pre-Surgical Cases, we preserve the original mold, shape, and color of your areola, ensuring an accurate replication for post-surgery use. We offer both RmonyCare Impression Kit (for home molding) and In-Person Consultations for personalized fitting. We're here to support you throughout your recovery and transformation.

Who can benefit from areola prostheses?

They’re ideal for individuals recovering from breast surgery, including unilateral and bilateral mastectomies, or anyone seeking areola restoration without permanent procedures. They are also perfect for pre-surgical cases, preserving the original shape, size, and color of the areola for future prostheses if needed.

How many prostheses come in a package?

Each Restored Package includes a pair (2 units) of custom areola prostheses, along with adhesive, remover, and an application brush.

Customization & Options

Can the color of the prostheses be customized?

For our Pre-Designed Collection, we offer 6 available colors that can be chosen based on your preference. For Signature Crafted Prostheses, the color will be customized based on the original tone of your areola, which will serve as the mold for a more personalized match.

How can I get a custom prosthesis?

For Signature Crafted Prostheses, we offer a highly personalized solution for both unilateral mastectomy and pre-surgical cases. These prostheses are custom-made to replicate the exact details of your natural areola and nipple. This ensures a perfect replication of the opposite side or preserves the original shape, size, and color for future post-surgery use.

Application for Different Cases

  • Post-Surgery for Unilateral Mastectomy – Matches the opposite side in detail and tone for a natural, seamless appearance.
  • Pre-Surgical Cases – Preserves the original shape, size, and color for an accurate replication after surgery, if needed.

Customization Options

  • Online – Impression Kit from Home – Receive a kit with step-by-step instructions to take your own impression and provide personalized details.
  • In-Person – Professional Consultation – A fully customized process where our specialists create and adjust your prosthesis on-site.
Is a mold necessary for my prosthesis?

For Pre-Designed Prostheses, molds are available in standard sizes, and we use molds that have been generously donated by women who’ve bravely gone through breast cancer recovery, ensuring a better fit for others. These pre-designed options are ready to be selected and ordered without the need for customization.

For Signature Crafted Prostheses, a mold is required and is created during an in-person consultation, where you can leave with the prosthesis applied immediately. Alternatively, you can choose the online option, where you receive a kit with step-by-step instructions to take your own mold at home and send it back to us for personalized production.

For any questions or further details, please contact our team—we’re here to help you every step of the way!

Size & Fit

What size prostheses do you offer?

Our prostheses are available in three sizes:

  • Small – 1.6 in / 4.2 cm (circumference)
  • Medium – 1.9 in / 5.0 cm (circumference)
  • Large – 2.3 in / 6.0 cm (circumference)

    Each prosthesis includes a small transparent border to ensure a smooth gradient and natural blend with your skin.

    For Signature Prostheses, the size can be customized based on the areola mold provided, ensuring a perfect fit according to your specific needs.
Can I wear them under any type of clothing?

Yes, they are thin and natural-feeling, so they fit comfortably under all types of clothing, including bras and swimsuits.

Care & Durability

How to use, apply, clean, and maintain the prostheses?

Cleaning instructions are provided with your Restored Package, including how to properly clean and maintain your prostheses for longevity. We also have a dedicated How to Use and Care section in the Support menu, where you can find a video with step-by-step instructions for both usage and cleaning.

How long does the prosthesis stay bonded?

The FixCare adhesive can keep the prosthesis securely bonded for 2 to 5 days, depending on factors like body temperature, sweat, and daily activities.

For best results, make sure to apply the adhesive in a thin and full layer, especially around the edges, and press firmly during application to create a complete seal.

How long do areola prostheses last?

RmonyCare Prostheses typically last between 6 months to 1 year, depending on care and daily use.

How do I store the prosthesis?

After cleaning, always store your prosthesis in the aluminum storage tin provided. This helps maintain its softness, shape, and longevity.

Can I travel with my areola prostheses?

Yes, the prostheses are easy to pack and come with a convenient storage case for safe and discreet travel.

Can I wear them under any type of clothing?

Yes, our prostheses are designed to be thin and natural-feeling, making them comfortable to wear under any type of clothing, including bras, swimsuits, and casual or formal wear. They blend seamlessly with your skin, providing a natural appearance no matter what you wear.

Do the prostheses need frequent replacements?

Frequent replacements are not usually needed; however, annual or semi-annual replacement is suggested depending on use and care. Proper maintenance can help extend the lifespan of your prostheses.

Are the prostheses waterproof?

Yes, silicone prostheses are water-resistant, allowing you to shower or swim while wearing them. However, prolonged exposure may affect longevity.

Are the prostheses comfortable to wear daily?

Yes, they are designed for comfort and ease, adapting smoothly to daily movements and clothing.

Will the prostheses cause skin irritation?

The prostheses are made from skin-safe silicone and typically do not cause irritation, provided that proper cleaning routines are followed.

How long does the application process take?

The application process takes just a few minutes, involving cleaning, applying adhesive, and securing the prosthesis in place.

Are the prostheses easy to remove?

Yes, the prostheses are easy to remove when done gently. Start by lifting one corner with your fingertips and slowly peel it off with care. Avoid pulling too fast or with too much force to protect the material and maintain its durability.

Pre-Surgery Mold Kit

Where can I find guidance and support for taking my mold?

We’ve created a dedicated page to walk you through every step of the process with clarity and care.

There you’ll find video instructions, detailed answers, and everything you need to feel confident.

👉 Click here to visit How to Take a Mold, also available under the Support section in our menu.

Shipping & Returns

Do you ship internationally?

At this time, our deliveries are limited to the United States. However, international shipping is part of our expansion plan and will soon be available through our website and a global network of distributors, resellers, and licensed partners.

Interested in bringing RmonyCare to your country? Partner With Us and join our mission.

When will my order be shipped?

Our Pre-Designed prostheses are made-to-order with precision, ensuring a highly realistic and natural appearance. Because of this meticulous process, production and shipping times may vary:

  • Production Time: Up to 15 days. In most cases, production is completed earlier, but during high-demand periods or large orders, the maximum timeframe will apply.
  • Shipping Time: Varies depending on your country and location after production is complete.
What is your return policy?
  1. We offer a 14-day Money-Back Guarantee. You can return the product for a full refund excluding shipping and taxes, provided that the product and packaging are unused and in original, undamaged condition. The refund will only be processed after we receive the product and packaging and confirm that it meets these conditions.
How long will it take until I receive my order?

The production time for our prostheses is approximately 15 days. After production, delivery times depend on your location. Domestic orders usually take 5-7 business days, while international shipping can take 10-20 business days.

Can I exchange my prosthesis for a different color?

Yes, we offer a free exchange for a different color. To qualify, the product and packaging must be returned in perfect condition and unused. Shipping costs and any new import taxes (if applicable) will be the responsibility of the customer.

Orders & Payments

How do I make a purchase?

Simply select the product, choose your preferred options (size, color), and click the "Add to Cart" button. Proceed to checkout to complete your purchase.

How do I know if my order is confirmed?

Once your order is placed, you will receive an order confirmation email with the details of your purchase and estimated shipping time.

Can I change my shipping address after my order is placed?

Unfortunately, once an order is confirmed, we are unable to change the shipping address. Please ensure your details are correct before completing your purchase.

Can I change my billing address after placing my order?

If your order has not been processed, please contact customer service as soon as possible to update your billing address. If the order is already in process, we may not be able to make changes.

Warranty & Support

Do RmonyCare products come with a warranty?

Yes, all of our products come with a 6-month warranty that covers defects in material or craftsmanship. This warranty does not cover damage caused by misuse.

How can I contact customer support?

You can contact us through our Contact Us page or email us directly at contact@rmonycare.com. Our customer support team is available Monday through Friday from 9 AM to 5 PM.

Is my payment information secure?

Yes, we use secure payment gateways to ensure that all your personal and payment information is safely processed. We comply with industry standards to protect your data.

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